Navigating ISO 9001: The Purpose and Role of Quality Management System.
ISO 9001 is an International Quality Management Standard or simply known as I QMS. It is an important tool for ensuring compliance with quality standards by organisations delivering products and services. This paper will therefore focus on providing knowledge about ISO 9001 with a view of helping organizations that wish to enhance their performance and satisfaction for their customers.
Advantages of the ISO 9001 Certification.
Improved Customer Satisfaction.
ISO 9001 management improves organizational quality of products and services, this is the result of ISO 9001 implementation. That means customer satisfaction is a positive determinant for repeat patronage/ business and word-of-mouth publicity.
Improvement of the Business operations.
The standard lays down principles which encourage a process-based approach. This enables the organization to discover areas where a lot of time is spent and needed resources are consumed hence cutting on costs.
Increased Employee Engagement.
The above discussion shows that ISO 9001 encourages the recognition of enhancement. This make employees be more productive and motivated at their work places.
How to Get ISO 9001 Certification
Understand the Requirements.
To continue, it is crucial to learn about the existing international standard ISO 9001. Review the following key principle and requirements to prepare your organization for implementation.
Conduct a Gap Analysis.
Compare your organization current quality management practices with the requirements proffered in ISO 9001. Determine where changes may be made.
Quality Management System.
Make and record practices based on the requirements of ISO 9001. Make sure that everyone in your organization knows what expectations are being put in place concerning quality.
Implement the System.
Stop talking about your quality management system, and put it into operation. This control should be trained and followed by your staff and the processes that exist within your organization should be monitored for compliance.
Internal Audit.
This should be done through periodic assessments usually referred to as audits in a QMS framework. Do something about those non-conformities to keep the standards high.
Certification Audit.
Hire certification body to conduct an audit. In case the assessment is passed, you get a confirmation of compliance and you will be certified to ISO 9001.
Conclusion: Raise the Level of Your Company with ISO 9001.
To gain ISO 9001 certification is the goal or ought to be for any organization with a quality management system in place. But it also adds to the quality management of the company and increases trust and reputation among the customers.
